ze77 Privacy Policy

Introduction

Welcome to ze77, Bangladesh's trusted online casino and sports betting destination. This Privacy Policy outlines how ze77 collects, uses, stores, and protects your personal information when you access our platform through any device — including mobile phones, tablets, or desktop browsers.

By registering an account, depositing funds, or otherwise using the ze77 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, we respectfully ask that you refrain from using our services.

Information We Collect

To provide you with a secure and personalised gaming experience, ze77 collects various categories of information. The data we gather falls into two broad categories: information you provide directly to us, and information we collect automatically through your use of our platform.

• Full name, date of birth, and national ID or passport details provided during account registration
• Contact details including email address, mobile phone number (used for bKash, Nagad, or Rocket payment verification), and city of residence
• Financial transaction records, including deposit amounts, withdrawal requests, payment method details, and account balance history
• Gameplay data such as bets placed, games accessed, session duration, win/loss records, and bonus activity
• Device and technical information including IP address, browser type, operating system, device model, and cookie identifiers
• Communications you send to ze77 support, including chat logs, email correspondence, and feedback submissions

We do not knowingly collect sensitive personal data beyond what is necessary for identity verification and regulatory compliance. You are never required to share information beyond these categories to use the ze77 platform.

How We Use Your Information

The data ze77 collects is used exclusively to deliver, improve, and secure our services. We do not use your personal information for purposes beyond those listed below, and we do not sell your data to third parties under any circumstances.

• To create, verify, and manage your ze77 player account, including Know Your Customer (KYC) compliance checks
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records
• To personalise your gaming experience on ze77, including recommending cricket betting markets, slots, and live casino games based on your preferences
• To send transactional notifications, account security alerts, and — with your consent — promotional offers and bonus updates
• To detect and prevent fraud, money laundering, unauthorised account access, and any activity that violates our Terms & Conditions
• To improve platform performance, fix technical issues, and analyse aggregate usage trends that help us build a better service for all Bangladeshi players

Sharing of Your Information

ze77 does not sell or rent your personal information to any third party. However, in limited and specific circumstances, we may share your information with trusted partners solely to fulfil the purpose for which it was collected.

• Payment processors such as bKash, Nagad, and Rocket, who receive only the minimum transaction data required to complete your deposit or withdrawal
• Identity verification and KYC service providers engaged to fulfil our compliance obligations — all such providers are bound by strict confidentiality agreements
• Regulatory or law enforcement authorities, where we are legally obligated to disclose information to comply with applicable laws or a valid legal order

In every instance of data sharing, ze77 applies the principle of data minimisation — sharing only what is strictly necessary and retaining no copies beyond operational requirements.

Cookies and Tracking Technologies

ze77 uses cookies and similar tracking technologies to enhance your browsing experience and understand how players interact with our platform. Cookies are small text files stored in your browser that allow our system to recognise your device on return visits, maintain your login session, and remember your language and display preferences.

We use session cookies (deleted when you close your browser) and persistent cookies (retained for a defined period to improve your experience across sessions). We do not use third-party advertising cookies. You can disable cookies through your browser settings, though doing so may affect the functionality of certain ze77 features.

Data Retention

ze77 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law. Account information is generally retained for the duration of your active account relationship with ze77, plus a defined period following account closure to satisfy any residual compliance, audit, or legal obligations.

Transaction records — including deposits, withdrawals, and bonus histories — are retained in accordance with financial record-keeping obligations. After the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

Your Rights as a User

ze77 recognises and respects the rights you hold over your personal data. You may exercise any of the following rights at any time by contacting our support team at [email protected]:

• Right of access — request a copy of all personal data ze77 holds about you
• Right to rectification — ask us to correct any inaccurate or incomplete information on your account
• Right to erasure — request the deletion of your personal data, subject to any legal obligations that require us to retain certain records
• Right to restriction — ask us to limit the way we process your personal data in certain circumstances
• Right to object — object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation

We aim to respond to all legitimate data rights requests within 30 calendar days. If additional time is required, we will notify you in advance and explain the reason for the delay.

Security of Your Data

The protection of your personal information is a priority at ze77. We implement a combination of technical, administrative, and physical safeguards to protect your data against unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL (Secure Socket Layer) encryption to secure all data in transit between your device and our servers.

Access to player data within ze77 is restricted on a strict need-to-know basis. Internal systems are protected by multi-layer authentication, and all access events are logged and reviewed regularly. Despite these measures, no digital transmission or storage system is 100% impenetrable; we therefore encourage users to choose strong passwords and keep their login credentials confidential.

Third-Party Payment Processors

When you make a deposit or request a withdrawal, you interact with third-party payment platforms including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These companies operate under their own privacy policies and terms of service, and ze77 is not responsible for how these platforms process your data. We strongly recommend reviewing the privacy policies of any payment provider you choose to use.

ze77 transmits to payment processors only the transaction-specific data that is strictly necessary to complete your requested action — such as the transaction amount, your registered mobile number for mobile banking verifications, or your card details for card-based payments. We do not share browsing histories, gameplay logs, or other unrelated personal data with payment providers.

Protection of Minors

ze77is a platform strictly for adults aged 21 and above. We do not knowingly collect, solicit, or store personal data from individuals under the age of 21. If we discover or are notified that a user under the age of 21 has registered an account and provided personal information, we will immediately suspend that account and delete the associated data without delay.

Changes to This Privacy Policy

ze77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operations, legal obligations, or industry best practices. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the ze77 platform following any such update constitutes your acceptance of the revised Privacy Policy. We therefore encourage you to review this page periodically — particularly before making a new deposit or updating your account details.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ze77 handles your personal data, our dedicated support team is available to assist you. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can reach us by email at [email protected]. Please include your registered username and a brief description of your enquiry so we can route your request to the appropriate team member. We aim to respond to all privacy-related requests within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours.